Change or Cancel an Order

We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it.

If you’d like to add products to your order, please place a new order for these items.

Returns Procedure

We want you to be completely satisfied with your order and we would hope to resolve any problems you may have. If you are not satisfied with your purchase, we will exchange the item, refund you or issue a credit note, providing the goods are not damaged, have not been worn, all packaging is still intact and with proof of purchase.

• Customers have the right to return or exchange their order within 28 days of purchase. Where the customer exercises their right to cancel an order after processing, only the product costs will be refunded upon receipt of returned goods as Nolan and Hilsers the jewellers does not refund postal charges.
• Worn or altered items will not be accepted for refunds or exchanges,
• All returned products will be refunded or exchanged, provided they have not been worn or damaged. Postage costs will only be refunded if goods were received in error.
• Any items damaged during return due to insufficient packaging may only receive a part refund.
• Sale, clearance or end of line items cannot be returned or exchanged for any reason other than fault with the product as the item has been reduced in price to clear.

  Earrings are strictly non exchangeable due to hygiene reasons

   

  Shipping
  To return your product, you should mail your product to: Hilsers Jewellers, 13 Castle Street, Tralee, Co. Kerry, V92 RV05, Ireland

  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.