Change/Cancel an Order

We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it.

If you’d like to add products to your order, please place a new order for these items.

If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice Billy Nolans Jewellers 066/7122095 (louise@hilsers.com) or Hilsers Jewellers 066/7121844 (ciara@hilsers.com) between 9.30am and 6pm, Monday to Saturday or email us here. Please be ready to quote your order number and order date.

If your order has already been despatched or delivered, then you’ll need to follow our Returns Procedure in the event of any unwanted products.

Returns Procedure

We want you to be completely satisfied with your order and we would hope to resolve any problems you may have. If you are unhappy with your purchase, we will exchange the item, refund you or issue a credit note, providing the goods are not damaged and all packaging is still intact.

• Customers have the right to return or exchange their order within 28 days of purchase. Where the customer exercises their right to cancel an order after processing, only the product costs will be refunded upon receipt of returned goods as Nolan and Hilsers Jewellers does not refund postal charges.
• All returned products will be refunded or exchanged, provided they have not been worn or damaged. Postage costs will only be refunded if goods were received in error.
• Any returned items must be received within 28 days of purchase to qualify for a refund or replacement. 
• Any items damaged during return due to insufficient packaging may only receive a part refund at Nolan and Hilsers Jewellers discretion.
• Earrings cannot be exchanged for hygiene reasons
• Sale, clearance or end of line items cannot be returned or exchanged for any reason other than fault with the product as the item has been reduced in price to clear.
• Please allow 21 days for returns payments to be processed. You will be contacted either by phone or email to confirm your refund.

How to Return an Item:

• ATT: Online Team, Hilsers Jewellers, 13 Castle Street, Tralee, Co Kerry.